Supporting a Multi-Concept Hospitality Venue

The Support We Provide

Our consultancy is tailored to the demands of a busy hospitality business where restaurant operations, licensed activities, entertainment and customer safety all operate alongside one another.

Our support includes:

• Food Safety consultancy
• Health & Safety consultancy
• Fire Safety consultancy
• Competent Person support
• Fire Risk Assessments (FRAs)
• Food hygiene inspections and audits
• Health & Safety inspections and audits
• Food Safety Management System (FSMS) development and review
• Health & Safety Management System (HSMS) development and review
• HACCP development and review
• General and specific risk assessments
• COSHH assessments
• Health & Safety policies and procedures
• Safe systems of work and operating procedures
• Allergen management advice
• Development and ongoing review of the venue's Licensing Manual
• Staff guidance and ongoing compliance support
• Support during routine inspections by Environmental Health Officers (EHOs) and the Food Standards Agency (FSA)
• Support during routine inspections by the local Fire and Rescue Service
• Action plans and continual improvement reviews
• Telephone and email support throughout the year

Our Approach

Managing compliance across a venue offering food service, bars, entertainment and late-night trading requires more than individual inspections. Food safety, health & safety, fire safety and licensing all need to work together to support both the customer experience and the day-to-day operation of the business.

By working closely with the management team, we develop a detailed understanding of how the venue operates across its different trading periods. Our advice is practical, proportionate and tailored to the business, helping ensure compliance arrangements support the operation rather than becoming an unnecessary administrative burden.

As part of our ongoing consultancy, we also provide professional support during routine inspections by Environmental Health Officers, the Food Standards Agency and the local Fire and Rescue Service, offering practical advice and reassurance throughout the inspection process.

The Outcome

Through our ongoing partnership, The Bank & Kenzo 72 benefits from access to experienced consultancy across food safety, health & safety, fire safety and licensing compliance from a single trusted adviser.

Regular reviews, tailored documentation and practical guidance help ensure that compliance arrangements continue to develop alongside the business. By providing ongoing support during inspections by Environmental Health, the Food Standards Agency and the local Fire and Rescue Service, we give the management team confidence that experienced professional advice is available whenever required. This collaborative approach allows the team to focus on delivering an exceptional dining and entertainment experience for their customers.